Refund Policy

Refund Policy

1. Nature of Services

Web Agency Plus provides full-stack digital agency services, including but not limited to:

• Website Design & Development
• Website Redesigns & Migrations
• Search Engine Optimization (SEO, GEO, AEO)
• Local SEO & Google Business Profile Optimization
• Website Optimization & Conversion Rate Optimization
• E-Commerce & WooCommerce Development
• Website Integrations & Custom Functionality
• Hosting & Infrastructure Management
• Digital Marketing & Advertising
• Website Maintenance & Ongoing Support
• Consulting, Audits & Strategy Services

All services are digital in nature and involve time-based work, technical execution, and strategic planning. Results may vary depending on industry competition, website condition, third-party platforms, market conditions, and algorithm or platform changes.

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2. No Guaranteed Results

Digital marketing, web development, and optimization services involve multiple external variables beyond our control.

Web Agency Plus does NOT guarantee:

• Specific search engine rankings
• Traffic increases or conversion rates
• Revenue or sales growth
• Lead volume or advertising performance
• Algorithm stability or third-party platform behavior

We guarantee that all purchased work will be completed to professional industry standards, using best practices and proven methodologies, but specific performance outcomes cannot be promised.

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3. Client Responsibilities

To deliver services effectively, clients may be required to provide:

• Access to website, hosting, or CMS
• Access to Google Analytics, GA4, Search Console, or Merchant Center
• Access to Google Business Profile (if applicable)
• Content, branding assets, or business information
• Timely approvals, feedback, and communication

Delays in providing requested information or approvals may result in extended timelines, paused services, or project delays. Web Agency Plus is not responsible for delays caused by missing or late client input.

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4. Payment & Billing

• All services are billed in advance unless otherwise stated in writing
• Project-based services require upfront payment or milestone payments
• Recurring services are billed monthly
• Work begins only after payment is received
• Late or failed payments may result in paused or terminated services

All prices, deliverables, and timelines are outlined prior to project start.

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5. Refund Policy

Due to the nature of digital services and time-based work:

🚫 Web Agency Plus does NOT offer refunds for any services, including but not limited to:

• Website design or development services
• SEO, GEO, or AEO services
• Marketing or advertising services
• Consulting, audits, or strategy sessions
• Hosting, maintenance, or integration services
• Partially completed or unused services

Once work has begun, time, labor, technical resources, and planning are allocated and cannot be reversed. Dissatisfaction with results does not qualify for a refund.

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6. Project Changes & Cancellations

• Project scope changes may result in additional costs
• Client-requested cancellations do not qualify for refunds
• Paused projects may incur restart or reactivation fees
• Unused time or services are non-refundable

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7. Service Timelines & Expectations

Timelines vary based on service type and scope:

• Website projects may take weeks to months depending on complexity
• SEO and optimization services are long-term processes
• Marketing and advertising results may fluctuate over time

By purchasing services from Web Agency Plus, you acknowledge that digital growth is a process and not an instant outcome.

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8. Agreement

By purchasing or engaging services with Web Agency Plus, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.